“Personalreasons”is not a reason.
Emi’s Diagnostic Agent texts every employee who leaves, has the honest conversation an exit survey can’t, and shows you the real reasons, by site, role, and manager.
Animated illustration: an exit record lists “Personal reasons”. Emi texts the former employee, who explains that last-minute schedule changes made them leave. The recorded reason is replaced by “Last-minute scheduling”, which rises to the top reason in the North region, an urgent action is sent to the regional manager, and the employee says they would come back if schedules were predictable.
These companies work with Emi. More than 3,000,000 frontline workers have already talked with Emi.
Turnover isn’t one problem.It’s a chain of four.
Each link breaks in a different place. Exit surveys only look at the first one, and barely get answers there.
You don’t really know why people leave
What comes back from exit forms says personal reasons
.
When you do know, it never reaches the people who can act
It ends up in a quarterly deck. The store manager never sees it.
You don’t catch the signals in time
By the time HR hears about it, the person has already decided.
You lose the ones who would come back
Former employees who’d come back, if anyone ever called.
It asks everyone who left.Then tells you what to do.
It texts everyone who leaves.
An open conversation over SMS or WhatsApp, by text or voice note. No forms, no multiple choice. When something matters, it asks a follow-up. It’s anonymous, so people say what they actually think.
- Every exit, not a sample
- Voice notes welcome
- Follows up like a good interviewer
Hundreds of conversations. One live dashboard.
Reasons come from what people actually said, not a dropdown. They’re ranked by impact, backed by verbatim quotes, and broken down by region, site, role, shift, and manager.
- Rehire NPS: who’d come back
- What you can control and what you can’t
- Updates with every new exit
Then it tells you what to do about it.
Intelligent Analysis turns the findings into prioritized actions, each with an owner and a priority level. Every manager sees the dashboard filtered to their own locations.
- Suggested actions, ranked
- A filtered view for each leader
- Ask your data in plain English
Ask anything.Get answers in yourpeople’s own words.
A chat connected to every exit interview you’ve run. It draws the chart on demand and shows you the quotes behind it, so nobody has to take the AI’s word for it.
Those 20 percentage points we couldn’t bring down in 2 years, we brought down in 4 months.
Ricardo GaliciaHR Director, Pizza Hut MéxicoA survey collects answers.Emi has the conversation.
Diagnostic is where it starts.
The suite acts on what it finds.
Six agents, one for every moment people decide to stay or go. All run from the same dashboard, and all build on what the Diagnostic Agent learns about your company.
Diagnostic Agent
Talks to everyone who leaves and shows you why.
LiveListening Agent
Checks in monthly with the people who stay, from day 30.
Early accessRehiring Agent
Reaches back out to the people who said they’d return.
Coming soonInternal Mobility
Finds people a better role inside before they look outside.
Coming soonUpskilling
Helps people build the skills for their next step.
Coming soonBenefits Reinforcement
Makes sure people know about, and use, the benefits they already have.
Coming soonYour real exits.Your own dashboard.No cost.
The pilot runs on up to 1,000 of your former employees and gives you 30 days of full dashboard access, regardless of company size.
Send a spreadsheet
A list of recent exits with phone number, role, and location. That’s the whole setup, no integration needed.
Emi reaches out
Conversations run in parallel, and the dashboard fills in as people reply.
Your dashboard, your call
Real reasons, quotes, Rehire NPS, and suggested actions for your operation. Then you decide.
Request your free pilot
Tell us about your frontline team. We’ll follow up with next steps.
What HR leaders ask us first.
Do former employees actually reply?
Between 20% and 40% do, compared with 5% to 10% for a traditional exit survey. It’s a conversation on their phone, not a form in their inbox, and it’s anonymous.
Is it really anonymous?
Yes. Results are reported in aggregate, by site, role, region, and manager, never by person. That’s why people say what they actually think.
Which channels does it use?
SMS or WhatsApp, by text or voice note. People reply whenever it suits them.
Is texting former employees compliant?
Yes. Emi is TCPA compliant and honors opt-outs. We never message your employees without your go-ahead.
Do we need to integrate our HRIS?
No. Most teams start by sending a spreadsheet of exits. Automatic triggering from your HRIS, so each exit starts a conversation on its own, is in development.
What does the pilot cost?
Nothing. Up to 1,000 former employees and 30 days of dashboard access, regardless of company size.
How do I know the AI isn’t making things up?
Every finding links back to the verbatim quotes behind it. Open any reason and read what people actually said.